Privacy Policy for Ayla Voice Chat
Welcome to Ayla. By accessing or using our mobile application ("App"), you agree to comply with and be bound by the following terms and conditions:
1. Use of the App
- You must be at least 13 years old to use Ayla.
- You agree to use the App only for lawful purposes and in accordance with these Terms.
2. Account Responsibility
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify us immediately of any unauthorized use of your account.
3. Prohibited Conduct
- You may not use the App to harass, abuse, or harm another person.
- You may not interfere with the operation of the App or access it using automated means.
4. Intellectual Property
- All content provided in the App is the property of Ayla Chat Pvt. Ltd. or its licensors.
- You may not reproduce, distribute, or create derivative works without permission.
5. Termination
- We reserve the right to terminate or suspend your account at our discretion, without notice, for conduct that violate these Terms.
6. Disclaimer of Warranties
- The App is provided "as is" without warranties of any kind.
7. Limitation of Liability
- We shall not be liable for any indirect, incidental, or consequential damages.
8. Governing Law
- These Terms are governed by the laws of India.
By continuing to use Ayla, you accept these Terms and Conditions.
Privacy Policy for Ayla
Ayla ("we", "our", or "us") operates the Ayla mobile application (the "App"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. If you do not agree with the terms of this privacy policy, please do not access the App.
1. Information We Collect
a. Personal Information- Name
- Email address
- Phone number
- Profile information
- Any other information you provide directly to us
b. Usage Data
- Device Information (Device ID, operating system, browser type, etc.)
- Log information (IP address, access times, pages viewed)
- App usage data and activity logs
c. Location Data (if applicable)
- We may collect your location data if you grant permission.
d. Cookies and Tracking Technologies
- We may use cookies and similar tracking technologies to monitor app usage and improve user experience.
2. How We Use Your Information
- Providing and maintaining the App
- Improving user experience and app performance
- Responding to user inquiries and support requests
- Sending important updates, security alerts, and promotional materials
- Ensuring security and preventing fraudulent activities
- Legal and regulatory compliance
3. Sharing Your Information
- With service providers who assist us in operating the App
- Law enforcement or government agencies if required by law
- Third parties in connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your personal information
- Withdraw your consent at any time
- Lodge a complaint with a data protection authority
7. Children's Privacy
Our App is not intended for use by children under the age of 13.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.9. Privacy Policy Revisions and Notices
Policy may be updated; continued use means acceptance.
10. Reporting and Blocking
Users can report or block others for violations.
11. Child Safety
Strict protection for users under 13.
12. Registration Data
Information collected at registration.
13. Joining, Changing or Deleting Information
You can update or delete your account anytime.
14 Login Methods:-
We offer multiple ways for you to log into the Ayla app for your convenience and security. These include:
A Google Login:- Allows you to sign in using your existing Google account credentials. This helps streamline the process and avoids the need for creating a separate password for our App.
B Facebook Login:- You may also log in through your Facebook account, enabling quick access while maintaining
C authentication through:- Facebook's platform.
D Phone Number Login: For users who prefer mobile authentication, we support login using your phone number through an OTP (One-Time Password) system Signup Method (How to Create an Account on Ayla) Ayla offers simple and secure ways for users to create an account. We aim to make onboarding smooth while ensuring data safety and user authenticity.
1. Available Signup Methods
Users can register on Ayla using the following options:
Google Signup
Sign up using your existing Google account. This is fast, secure, and does not require creating a separate password. We only access basic details like your name, email, and profile picture (with your permission).
Facebook Signup
Create your account using your Facebook credentials. We retrieve limited public profile information to build your Ayla account, such as name, email, and profile image.
Phone Number Signup (OTP-Based)
Enter your mobile number and verify it through a One-Time Password (OTP) sent via SMS. This ensures accoun authenticity and allows quick mobile-based access.
2. Profile Setup
After signing up, users can:
Set or edit their display name and profile picture Add an optional bio, age, and interests to personalize their profile Choose privacy and notification preferences3. Age Verification
age. Users must confirm they are 13 years or older to register. If required by local law, additional steps may be taken to verify
4. Data Collected During Signup
Depending on the method you choose, we may collect: Your name, email address, and profile photo (from Google/Facebook) Mobile number (if using OTP method) IP address and device type (for security and fraud prevention) All data is encrypted and processed in compliance with our [Privacy Policy].
5. Account Verification and Security
We may request:
OTP verification Email confirmation (for Google/Facebook users)
CAPTCHA challenges to prevent bots This ensures that all Ayla users are genuine and that the community remains safe.
Recharge Method
At Ayla, we offer convenient and secure methods for users to recharge or purchase premium features within the app.
Please review the details below.
1. Available Recharge Methods
Users can recharge their wallet, purchase coins, or activate premium features using the following payment methods:
UPI (Unified Payments Interface)
Quick and secure payments using UPI apps like Google Pay, PhonePe, Paytm, etc.
Credit/Debit Cards
We accept all major Visa, MasterCard, RuPay, and American Express cards. Net Banking Wallets Supported through most Indian banks for seamless transactions. Recharge via Paytm Wallet, PhonePe Wallet, or other supported services. Mobile Carrier Billing (if supported) Recharge amount is added to your mobile bill or deducted from prepaid balance (only on supported networks). In-App Purchase (Google Play Billing) For Android users, recharges and subscriptions can be made directly via Google Play’s secure payment gateway
2. Recharge Confirmation
Once the payment is successful, users will receive a confirmation via in-app notification or email. The corresponding coins/credits/premium features will be instantly added to your account.
3. Recharge History
Users can view their full recharge and transaction history under Settings > Wallet > Transaction History.If your recharge is delayed or failed but the amount was deducted:
Contact us at aylachat.pvt.ltd@gmail.com
Share payment ID, date/time, and mode of payment
We will verify and resolve the issue within 3–5 business days
5. Security & Data Protection
All transactions are encrypted and processed through trusted third-party payment gateways. Ayla does not store your payment card details or banking credentials.
Refund Policy
- Purchases are non-refundable unless required by law
- Refund requests for technical issues or double charges within 7 days
- Email: aylachat.pvt.ltd@gmail.com
- Processed in 7-10 business days if approved
- Free/trial services are not refundable
- Fraud = account termination without refund Delete Account
We respect your right to manage your data, including permanently deleting your Ayla account. Please read the
following carefully before proceeding.
1. How to Delete Your Account
You can delete your Ayla account at any time by following these steps:
Step 1-Open the Ayla App
Step 2- Go to Settings > Account > Delete Account
Step 3- Verify your identity using OTP or Password
Step 4 - Tap on "Delete My Account" and confirm
Alternatively, you may send an email to aylachat.pvt.ltd@gmail.com from your registered email or phone number, requesting permanent account deletion.
2. What Happens After Deletion
:- Your profile, photos, messages, and personal information will be permanently deleted.
:- Once deleted, your data cannot be recovered.
:- Any ongoing subscriptions will be automatically cancelled, but refunds are not provided unless legally required.
:- Some anonymized data may be retained for analytics, security, or legal purposes, as permitted by law.
3. Data Deletion Timeline
- We typically process deletion requests within 7 business days.
- You will receive a confirmation via email or SMS once the process is complete.
4.Important Notes
- If you have been involved in moderation issues (such as reports or complaints), we may retain limited records for community safety. Uninstalling the app does not delete your account. A formal deletion request is necessary
● Purpose of Data Collection
We collect and process data to:
Provide core app functionality Maintain account security and login verification Display personalized content or ads (if applicable) Monitor app performance and fix bugs Fulfill legal or regulatory obligations
Improve user experience and customer support● Automatic Data Collection via SDKs and Third-Party Services
We use third-party services and SDKs (Software Development Kits) to improve app performance,
payment handling, and personalization. These services may automatically collect the analytics, following data: Device type, model, operating system IP address and general location (city-level) Usage patterns and screen interactions Crash reports and app error logsNotification and login events
● List of Third-Party Services Used
We may integrate with the following services (non-exhaustive list):
Firebase (by Google): For authentication, real-time database, crash analytics, and cloud messaging Stripe / Razorpay: For secure payment processing
Google Analytics / Meta SDKs: For insights and marketing optimization
OneSignal / FCM: For push notifications
Cloudinary / AWS S3: For storing media and user-generated content
Admin SDKs: Used internally for moderation, analytics, and account management
Each service is bound by its own privacy policies and complies with industry-standard data protection laws
● Security Measures
We implement strong security mechanisms, including but not limited to:
End-to-end encryption for sensitive data SSL/TLS secured communication OAuth 2.0-based login flows Regular security audits and code reviews Limited data access based on roles (admin/user separation) Real-time fraud detection systems Despite best efforts, no system is 100% immune to vulnerabilities. We encourage users to report suspicious activity
● Permissions
Depending on your device and usage, we may ask for:
Camera and Microphone: For video chat or profile setup
Location Access: For localized content or features
Storage Access: For uploading profile photos or saving chat media
Contacts (optional): To find friends already using the app
All permissions are optional and requested transparently within the app
● Changes to This Policy
We reserve the right to update this policy from time to time.
In case of significant changes:
Users will be notified in-app or via email Updated versions will include a new effective date Continued use after changes indicates acceptance of the new terms User Services – Ayla App Ayla is designed to offer a variety of interactive and intelligent services to enhance your social and digital experience. The following are the core user services offered through the Ayla platform:
● Social Discovery & Friend Matching
Connect with real users through smart algorithms that recommend people based on interests, behavior, or location (if enabled). Engage in public or private chats with real users in a safe and moderated environment.
● Premium Experiences
Unlock exclusive features such as VIP chat access, unlimited messaging, priority support, and special avatars or AI personalities by subscribing to premium plans. Premium coins/credits can be recharged using in-app purchases.
● Content Sharing
Share messages, voice notes, images, or other content within chats.
Ayla may offer story or status-style features to express updates or emotions.
Strict content moderation tools are in place to ensure a respectful community.
● Gamification & Rewards
Earn rewards through daily check-ins, referrals, or completing tasks.
Coins or badges can be used to access special features or unlock chat themes.
● Personal Profile & Customization
Users can set their username, profile picture, interests, and visibility settings.
Optional customization includes dark mode, chat themes, and notification preferences.
● Help & Support Services
In-app help center and FAQs available 24/7
Direct customer support via email: aylachat.pvt.ltd@gmail.com
Report or block users violating the Community Guidelines
Community Policy
A. Respectful Behavior: No harassment or hate
B. Authenticity: No fake profiles
C. Privacy: Don't share others' data- Spam: No unsolicited messages
- Content Rights: Ayla may use your content
- Enforcement: May include warnings or bans
Disclaimer
1. General Disclaimer: Content is for info only
2. No Professional Advice: Not legal or medical advice
3. User Content: We do not endorse user content
4. Third-Party Links: Use at your own risk
5. Liability: Not liable for damages
6. Availability: No guarantee of uptime
7. Indemnification: You agree to hold us harmless
8. Changes: We may modify this disclaimer
Contact Us
Ayla Chat Pvt. Ltd.
Email: aylachat.pvt.ltd@gmail.com